This Privacy Policy explains how Misha Frankel, trading as Connecting Energies (ABN 75 284 281 240) under the brand New Energy Rising (“we”, “us”, “our”), collects, uses, stores and discloses your personal information.

We are based in New South Wales, Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to:

• our website, newenergyrising.com.au, and any pages, checkouts or forms hosted on it

• our online courses, programs, masterclasses, mentoring and meditations

• our in-person and online reflexology and energy sessions

• our email newsletter and other communications

• online groups and communities we run on third-party platforms

By using our website or services, you agree to the handling of your personal information as described in this policy.

We collect only the information we reasonably need to provide our services and run our business.

This may include:

• Contact details: your name, email address, phone number and postal address

• Purchase and enrolment details: the products, courses or programs you buy, your billing details and payment plan status. Card payments are processed by Stripe. We do not see or store your full card number.

• Account details: your login details for our course platform

• Communications: emails, messages, form submissions and anything you share with us in sessions or groups

• Session recordings: your name, image, voice and contributions if you attend a recorded group session

• Testimonials and feedback: comments you provide about our work

• Technical information: your IP address, browser type, device, pages visited and how you arrived at our site, collected through cookies and analytics (see our Cookie Policy)

Health information

Health information is sensitive information under the Privacy Act. We collect it only with your consent and only where it is reasonably necessary for our services.

If you book reflexology or energy sessions, we may ask about your health history, current health, medications, physical conditions and wellbeing. This may be collected on paper intake forms, in session notes, or through online forms in the future.

Our mentoring, courses and programs are not health services. You may still choose to share personal or health-related information during them. We treat that information as sensitive and handle it with the same care.

Dealing with us anonymously

You can browse our website without giving us your name. For purchases, enrolments, sessions and our newsletter we need your contact details. You may use a pseudonym in group spaces where the platform allows it.

We collect personal information directly from you when you:

• subscribe to our newsletter or download a free resource

• buy a book, course, meditation or program

• register for a masterclass, program or mentoring

• book or attend a reflexology or energy session

• contact us by email, message or social media

• take part in sessions, groups or communities

• provide a testimonial or feedback

We also collect technical information automatically when you use our website.

We use your personal information to:

• deliver the products, courses, programs and sessions you have purchased or booked

• give you access to course content, recordings and community spaces

• process payments and manage payment plans

• communicate with you about your purchases, sessions and enquiries

• send our newsletter and information about our offerings, where you have agreed to receive it

• keep appropriate client records for reflexology and energy sessions

• understand how our website is used and improve it

• publish testimonials you have provided

• meet our legal, tax and accounting obligations
  
  

We use health information only to provide and record your sessions safely. We do not use it for marketing.

We do not sell or rent your personal information.

We share it only with service providers who help us run our business, and only as needed for that purpose. These include:

• Systeme.io: website hosting, course platform, checkout and email

• Stripe: payment processing

• Google: website analytics

• Zoom: live online sessions and recordings

• Facebook, Messenger, WhatsApp and similar platforms: online groups and communities

• Professional advisers: such as our accountant, bookkeeper or lawyer
  
  

When you join a group on a third-party platform, that platform’s own privacy policy also applies. Other members of the group can see what you share there.

We may also disclose personal information where required or authorised by law, or where needed to lessen or prevent a serious threat to someone’s life, health or safety.

Some of our service providers store or process data outside Australia, including in the European Union and the United States. Where we use these providers, we take reasonable steps to ensure they handle your information in a way that is consistent with the Australian Privacy Principles.

Paper client records for reflexology sessions are stored securely in Australia.

We send our newsletter and offers only to people who have subscribed or bought from us, in line with the Spam Act 2003 (Cth). Every email includes an unsubscribe link. You can also email us to be removed.

Unsubscribing from marketing does not stop emails we need to send about something you have purchased or booked.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include password-protected accounts, access limited to those who need it, and secure storage of paper records.

No online system is completely secure. If we become aware of a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

We keep personal information only as long as we need it for the purposes in this policy, or as required by law.

Health records are kept in line with the Health Records and Information Privacy Act 2002 (NSW): at least 7 years after your last session, or, for a person under 18, until they turn 25. After that, records are securely destroyed or de-identified.

You may ask for access to the personal information we hold about you, including your health records, and ask us to correct it. Email us at misha@newenergyrising.com.au. We will respond within 30 days.

We may need to confirm your identity first. If we refuse a request, we will explain why, unless it would be unreasonable to do so.

Our website and services are intended for adults. We may work with a person under 18 only with the consent of their parent or guardian. Where we do, the parent or guardian provides consent to the collection of the young person’s information and may exercise rights under this policy on their behalf. 

We do not knowingly collect personal information from children online without parental consent.

If you are in the EU or UK, the GDPR or UK GDPR may give you additional rights. These include the right to request deletion of your data, restrict or object to its processing, receive a portable copy, and withdraw consent at any time.

We process your information to perform our contract with you, with your consent, for our legitimate business interests, or to meet legal obligations. To exercise these rights, contact us at the email below.

We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.

If you have a question or concern about how we handle your personal information, please contact us first. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. For health records in NSW, you can also contact the NSW Information and Privacy Commission at ipc.nsw.gov.au.

Misha Frankel, trading as Connecting Energies
ABN: 75 284 281 240
New South Wales, Australia
Email: misha@newenergyrising.com.au
Website: newenergyrising.com.au